If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction within the first 30 days of receiving the product, you may return it to us for replacement, or refund.*
To complete your return, please send the product and any packaging materials with a receipt or proof of purchase. Please also send a copy of the invoice or the packing slip included from your original shipment.
Please email email@example.com with RETURN in the subject line.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3 to 4 weeks for your refund to be posted to your account
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org or call our toll free office number 1-855-805-4328.
* This return/refund policy is only valid on orders purchased on http://www.drcoolrecovery.com/.